Does the supplier deliver the value the agreement describes? That question requires information from people using the service as well as the contract itself.

Bring operational evidence into the review before deciding which terms to challenge. Which services are being used? Where has delivery differed from expectations? What has changed in the business since the agreement was signed?

Infinity Loop uses relevant supplier and deal context to inform Negotiation Intelligence. Documented performance issues or changing requirements can shape the leverage assessment and the requests in a Negotiation Playbook. The procurement team evaluates that evidence and leads the supplier discussion.

Ongoing service monitoring remains with the responsible business teams. Their observations become useful negotiation inputs when procurement can connect them to the agreement and the outcome it needs.

For more on using data across the supplier relationship, read Nithin Mummaneni’s Supply & Demand Chain Executive article.

Intelligence on your side of the table.

See how Negotiation Intelligence applies to your next strategic deal.